醫院員工工作生活品質之滿意度分析――以某醫學中心為例

An Analysis on the Satisfaction of Hospital Employees Toward the Quality of Work Life-A Case Study of a Medical Center

目的：本研究為暸解我國醫院員工工作生活品質之現況，並探討員工個人屬性對工作生活品質之影響及預測因素。方法：本研究採橫斷式研究設計，以某醫學中心醫院員工為研究對象，透過問卷調查法進行資料的蒐集。結果：回收1924份有效問卷，研究分析發現醫院員工對其整體工作生活品質給予中等之評價，其中「工作環境」、「組織氣氛與認同」與整體工作生活品質具有較強的相關性；另研究發現員工個人屬性除性別在「薪資福利」上無顯著差異外，年齡、教育程度、年資、職務類別及班別制度等變項在整體工作生活品質或各構面上皆有顯著差異。在複迴歸分析結果顯示，輪班、護理人員、及年齡為醫院員工工作生活品質的預測因子，而輪班、年齡愈小之護理人員其預測的工作生活品質也會愈低。建議：醫院對其員工的工作滿意度及工作生活品質應加以重視，並依據員工個人屬性採取適當的管理作為，營造健康的組織環境，以提升員工的工作生活品質，進而提高民眾的醫療服務品質。 Objectives: The purpose of this study was to investigate quality of work life (QWL) and related factors of employees in the hospitals. Methods: A cross-sectional research design were used in this study. Participants were all the hospital employees in a medical center. The survey was conducted through an online questionnaire. Results: There were 1,924 effective questionnaires. The study found that hospital employees’ QWL score was medium level. “Work environment”, “the aspect of organization climate and commitment” have a strong correlation with overall QWL. In addition to the gender differences in the personal characteristics of employees on the “salary and welfare” is no significant difference. To examine the personal characteristics revealed that age, education level, job classification and shift system have significant association with overall QWL or the various factors. Multiple regression analysis revealed that “shift”, “nurses” and “age” were the significant factors for QWL. Conclusions: The hospital should pay attention to job satisfaction and QWL of its employees. We suggest that hospital managers should adopt effective strategies according employees’ personal characteristics and for establishing healthy organizations to promote employees’ quality work of life. And then enhance the quality of health care.

Objectives: The purpose of this study was to investigate quality of work life (QWL) and related factors of employees in the hospitals. Methods: A cross-sectional research design were used in this study. Participants were all the hospital employees in a medical center. The survey was conducted through an online questionnaire. Results: There were 1,924 effective questionnaires. The study found that hospital employees’ QWL score was medium level. “Work environment”, “the aspect of organization climate and commitment” have a strong correlation with overall QWL. In addition to the gender differences in the personal characteristics of employees on the “salary and welfare” is no significant difference. To examine the personal characteristics revealed that age, education level, job classification and shift system have significant association with overall QWL or the various factors. Multiple regression analysis revealed that “shift”, “nurses” and “age” were the significant factors for QWL. Conclusions: The hospital should pay attention to job satisfaction and QWL of its employees. We suggest that hospital managers should adopt effective strategies according employees’ personal characteristics and for establishing healthy organizations to promote employees’ quality work of life. And then enhance the quality of health care.