督導關係中隱而未說現象之探索：以家暴防治受督導社工為例

Exploring Left Unsaid Supervised Experiences of Social Workers in Domestic Violence Treatment

本文將從家暴社工的角度，了解家暴社工受督導過程中，面對督導隱而未說的經驗，以關心實務場域中家暴社工的受督導經驗和督導工作現況。為了完成上述的研究目的，本研究採質性研究的精神，利用個別訪談法，收集中部6縣市、13位家暴社工的意見。研究發現受訪的家暴社工在督導關係中的隱而未說，與其所面臨的機構環境、督導權限、督導管理方式、揭露主題和對象之處境有關，並發現在受訪者隱而未說的經驗中，「未說」的內涵其實是有層次之別的，而不會說、不想說、不敢說和不宜說，分別代表了受訪者不同的「未說」經驗。本文資料不僅呈現了家暴社工受督導過程中隱而未說現象的存在，也發現其對家暴社工實務工作的影響；最後研究者還針對研究相關的議題和研究結果進行討論和建議。

The aims of the article were attempt to explore the left unsaid experiences of social workers, who had been supervised. Accordingly, the opinions of 13 participants were collected by interviewing individually from diverse institutes of 6 counties in the middle of Taiwan including domestic violence and sexual assault prevention centers, domestic violence guidance follow-up centers and shelters. The results showed that left unsaid of social workers in the supervisor relationship were relevant to working guideline of institute, the limited power and management of supervisor, different context of types and subjects. Further, several layers of left unsaid experience contents emerged from different participants, which included don't know how to say, don't want to say, dare not say and inappropriate to say. The study discovered that domestic violence social worker not only had the unsaid experiences under supervision, but it also influenced their practice. Finally, the result and related research were discussed as well as recommended by researcher.