英文摘要 |
In this research, we first summarized the dimensions and factors of the success of cross-functional team from literature. Then we surveyed the dimensions and factors among managers (management group) from R&D, Manufacturing, Sales, Project management &Quality related departments using Modified Delphi Method (MDM).The important dimensions and factors were extracted and classified to establish a hierarchical structures. These important dimensions and factors from management group were used to survey among the executive group by using Analytic Hierarchy Process (AHP). The AHP result were compared with results of MDM from management group. According to the results of this research, the important dimensions of a successful cross-functional team were Team leader, Team goal, Resource and support, Process. Both groups thought the factors 'Leadership' and 'Dedicated team leader' under the dimension of Team leader were more important than others. However, the management group thought the 'Effective project management' and 'Team-based rewards and recognition' were important while the executive group thought 'Clear task consistent with team purpose' and 'Unified goal & vision' were important. Therefore, the team leader of a cross-functional team of a company should strengthen his leadership and dedicated to the project. Besides, the team leader shall inform the team member of 'clear task consistent with team purpose' and 'unified goal.' A team leader should let the team member understand and comply with the goal and direction of the team in order to lead them to success. |