品質與醫療－－以臺中醫院為例

Quality and Medicine-Taichung Hospital as An Example

衛生福利部臺中醫院堅持品質病安第一，其運作特色為將品質概念及規範落實在日常醫療照護工作中，在品質與效率的把關方面；有賴全面品質效率管理（Total quality management, TQM），而在病人安全與團隊合作的把關上；則有賴全面團隊資源管理（Total resources management, TRM），同時將TQM及TRM融入以本院策略目標事業團隊（Strategic business unit, SBU）為執行者之日常工作中，且各事業團隊需要不斷地通報回饋，以求形成更好的標準作業流程及未來發展的目標。一切的品質的改變與精進必須建基於教育訓練，改變認知與態度，並熟練各種流程與手法，才能落實品質的理想。品質之提升與管理需要透過內部不斷地通報、稽核與改善，佐以指標系統之常規監控，再加上外部稽核、評鑑及積極參賽，當使品質能夠持續地提升。

Taichung Hospital, Ministry of Health and Welfare believes that quality of life is essential of health care. It is integrated within Total quality management (TQM) and Total resources management (TRM) together and evident in daily health-care tasks. The use of comprehensive internal controls with indicators and external audits in conjunction with informatics system and education and training are critical to the success of quality assurance and continuous improvement in service.