公寓大廈案場管理因素之探討──因素分析與SEM之應用

Exploring the relationship among management factors of apartment buildings－application of factor analysis and SEM

本研究透過探索性因素分析萃取25項公寓大廈案場管理重要因子，群集成七個案場管理成功因素（案場優良管理及經營、建立標準化制度流程、災害事故發生率、管理設備與費用繳交率、住戶服務評價、住戶管理服務品質、成本控制），再採用結構方程模型（SEM）驗證並找出配適度最佳的結構方程模型。研究結果顯示，七個案場管理成功因素，以住戶管理服務品質最為重要，建立標準化制度流程、住戶服務評價、管理服務品質、成本控制等四因素被認為相對重要。SEM驗證分析結果顯示，本模式的基本配適度良好。研究假設經驗證後發現，服務管理對成本控制具正向影響、服務管理對建立標準化制度流程具正向影響、建立標準化制度流程對成本控制具正向影響。可見服務管理的程度越高，建立的制度越完善，管理的成本也越高。

This study extracts 25 apartment housing management factors, which are grouped into 7 critical success factors using exploratory factor analysis. The Structural equation modeling (SEM) was used to identify the best fits model. It is found that management service quality of resident is the most important factor among the seven success factors. In addition, the SEM-based model is equipped with excellent fits basically. The results revealed that resident’s rating of household service, management service quality, and cost controlling are the factors with top importance in terms of implementation. Moreover, the proposed hypotheses were verified using SEM. The results of hypothesis test shown that service management has positive impact on cost control; service management has positive impact on establishing a standardized system process; building a standardized system process will affect cost control positively. It is indicated that the higher service management level, and more perfect of built system, the higher the cost of management.