探討餐旅業員工正負向情感特質與組織公民行為、離職傾向之關係──兼論工作家庭衝突之中介效果

Investigation of the Relationships among Positive Affectivity, Negative Affectivity and Organizational Citizenship Behavior, Turnover Intention: Work-Family Conflict as a Mediator

本研究旨在探討餐旅服務業員工正負向情感特質與工作──家庭衝突對組織公民行為及離職傾向之關係，亦進一步探討工作──家庭衝突的中介效果。研究受訪者以餐旅服務業正職員工為對象，同時透過管理者協助發放問卷，結果總計蒐集有效問卷276份（回收率92%）。研究分析結果顯示，正向情感特質會正向影響組織公民行為；負向情感特質會正向影響工作──家庭衝突及離職傾向；工作──家庭衝突會正向影響組織公民行為及離職傾向，且在負向情感特質部份中介與離職傾向的關係效果。

This study explored the relationships among positive affectivity, negative affectivity and organizational citizenship behavior, turnover intention. This research also focused on the mediating effect of work-family conflict. Researchers collected 276 effective questionnaires and the response rate was 92%. Findings showed that: (1) Positive affectivity positively related to organizational citizenship behavior. (2) Negative affectivity is positively related to work-family conflict and turnover intention. (3) Work-family conflict is positively related to organizational citizenship behavior and turnover intention. (4) Employees’ work-family conflict mediated relationship between negative affectivity and turnover intention.