國際觀光旅館員工之職場幸福感、留任意願之相關性研究──以工作滿意度為中介變數

The Study on employees' Job Satisfaction and Intention to stay in the international tourist hotel industry–Talking the Workplace Well-being as Intervening Variables

本研究採用修正式德菲法，針對國際觀光旅館業內外部資深工作者進行專家問卷量表之建立，進而對國際觀光旅館各部工作滿六個月以上之正式員工發放問卷，共計發放350份；有效樣本數278份，回收率79%。本研究採用SPSS系統軟體進行資料分析，根據資料分析，研究結果如下：「留任意願」與「職場幸福感」及「工作滿意度」三者之間皆呈正相關；「工作滿意度」對「職場幸福感」有顯著影響；「工作滿意度」及「職場幸福感」皆對「留任意願」有顯著影響；「職場幸福感」會透過「工作滿意度」的中介效果對「留任意願」有正向影響。

The study adopted Modified Delphi Method to conduct expert and decision questionnaire survey, for international tourist hotel industry veteran workers Collected and analyzed data. The samples of this research were regular employees who had worked in the international tourist hotels for more than 6 months, and a total of 350 questionnaires were dispatched. A total 278 valid questionnaires were received, with a responding rate of 79 %. This study adopted SPSS software system for data analysis. According to the data analysis, the research results are as follows: There are positive correlations among “Intention to stay”, “Workplace Well-being”,“Job Satisfaction”. “Job Satisfaction” has a significant impact on “Workplace Well-being”. Both “Job Satisfaction” and “Workplace Well-being” have significant influences on “Intention to stay”. Through the intermediary effect of “Job Satisfaction”, “Workplace Well-being” has a positive impact on “Intention to stay”.