員工人格特質、工作價值觀、組織文化與組織承諾之關聯性研究──以A飯店為例

A Study on the Relationship between Personality Traits, Work Values, Organizational Culture and Organizational Commitment-A Case of A Hotel

近年來住宿及餐飲業的從業人員大幅的增加，卻相對於較高的退次率，對國際觀光旅館業者在經營上而言，如何克服人力資源偏高的退次率是重要的問題。故本研究欲探討員工人格特質、工作價值觀、組織文化是否影響員工的組織承諾。本研究以A飯店為例，探討員工人格特質、工作價值觀、組織文化與組織承諾的關係，人格特質構面為神經質、外向性、開放性、嚴謹性、他人取向；工作價值觀構面為外在價值觀、內在價值觀、附帶價值觀；組織文化構面為品牌文化、激勵文化、溝通文化。組織承諾構面為規範承諾、持續承諾、努力承諾。以文獻探討法及問卷調查法架構所含的研究問題，進行實證分析，共計發出問卷260數份，實際回收有效樣本數252份，實際有效回收率96.9%。研究結論：1.人格特質對工作價值觀有顯著影響。2.人格特質對組織承諾有顯著影響。3.工作價值觀對組織承諾有顯著影響。4.組織文化不會干擾人格特質對組織承諾之間的關係。5.組織文化之激勵文化構面對人格特質與組織承諾的關係具有干擾效果。本研究建議透過瞭解員工人格特質安排適切的職務、教育員工重視品牌的重要性、落實組織激勵以提升員工對組織的認同。

In recent years, with the large-scale increase of hotel and food & beverage employees, the turnover rates have also risen as a result. For an international tourist hotel corporation, overcoming the higher human resource turnover rates becomes a critical issue. So this study would explore personality traits, work values, organizational culture and organizational commitment. This study of employees of personality traits, work values, organizational culture and organizational commitment- a case of A hotel. Then, divided the structure of personality traits into openness, conscientiousness, neuroticism, extraversion, and other orientation and the structure of work values into extrinsic values, intrinsic values, and concomitant values and divided the structure of organizational culture into brand culture, encouraging cultural and communication culture and divided the structure of organizational commitment into normative commitment and effort commitment. Using literature review and questionnaire survey to explore the questions of research framework. A survey of 260 questionnaires was conducted in this research, with valid responses of 252 poll samples from the interviewees, which result in an effective rate of 96.9%. The results showed: 1.Personality traits has a prominently effect on work values. 2. Personality traits has a prominently effect on organizational commitment. 3. Work values has a prominently effect on Organizational commitment. 4. Organizational culture not had a moderate the effect between personality traits and organizational commitment. 5. The incentive culture of organizational culture had a moderate the effect between work values and organizational commitment. This study suggests that arrangements appropriate duties and training staff to appreciate the importance of brands and the implementation of incentive systems through the understanding of employees personality traits to improve the organizational commitment of employees.