服務學習方案融入社會服務活動的設計與實踐之探究──以活動參與者觀點為例

The Design and Implementation of Service Learning Program in Social Service Activities-Based on the Viewpoints of the Participants

本研究是從服務性服務學習活動參與者的觀點來探討單次或短期服務學習方案對於參與者之影響，進而建議單次或短期服務學習方案推動時設計與實踐之探究。本研究採用量化的方法進行資料蒐集與調查，使用問卷調查法，以封閉式及開放式問卷的方式來進行研究資料的蒐集，對於單次或短期的服務學習方案設計與實踐建議如下：（1）在規劃服務學習方案必須區分與志願服務的差異，瞭解參與者是存在非志願性的特質，依其特質來規劃服務學習方案與期待；（2）單次或短期服務學習方案可以社會服務性質為主，更能激發參與者對社會的關懷與提升自我內在對生命的價值；（3）單次或短期服務學習方案執行前，可先依其服務性質介紹服務學習、生命教育、團康技巧、情緒管理、助人技巧、人際溝通、服務對象的特質、服務機構及服務過程可能發生的問題與處理技巧等課程；（4）服務學習方案執行前必須依其目標與合作機構討論其服務內容，彼此對方案執行有共識才能讓服務與學習達到教育的成效。

This study focuses on the participants' viewpoints in giving social service by researching the single or short-term service-learning program, recommending a design and implementing the service-learning program. In this study, we use quantitative methods in collecting data and surveys using questionnaires with Close-end Questions and Open-ended Questions to study single or short-term service-learning program and application of the following recommendations: (1) In designing the service-learning program one must able to distinguish the differences between service-learning and volunteer's service and to understand the characteristics of participants which most of them are involuntary. And then plan a program according to their characteristics and expectations.(2) The single or short-term service-learning program can apply the social service activities , to stimulate the participants to enhance their concern to the society and to promote the individual's value of life.(3) In implementing the single or short-term service-learning program one can take courses such as Service Learning, Life Education, Team Building Activities Skill, Interpersonal Communication, Introduction of the Clients and the Organizations and Crisis Management.(4) Before the implementation of this program, it should be discussed clearly with the institutions the services they offered. And when the two parties reach a mutual decision, this program can now attain the effectiveness of learning-service program.