醫護人員工作生活品質之滿意度分析-以某醫學中心為例

An Analysis on the Satisfaction of Healthcare Workers Toward the Quality of Work Life-A Case Study of a Medical Center

目的：分析不同背景的醫護人員在工作中之學習成長、工作品質、薪資福利與工作環境等構面的滿意程度，並探討其差異情形與相關性。方法：以某醫學中心為樣本醫院，研究對象為醫院內所有醫護人員，以樣本醫院人事室所提供之網路問卷進行調查。結果：一、醫護人員對於學習成長構面之滿意度，以課程講師內容為「一般與行政類」及「感染控制類」平均滿意度最高。工作品質構面滿意度以「可從工作得到自主與獨立程度」最高。薪資福利與工作環境構面滿意度以「醫院安全設備」及「醫院整體工作環境」滿意度為最高。二、醫護人員在學習成長構面滿意度平均得分最高，薪資福利與工作環境構面滿意度得分最低。三、學習成長構面之滿意度男性高於女性，工作品質構面滿意度以21-30歲者高於31-40歲者，薪資福利與工作環境構面滿意度以女性高於男性，工作年資不滿1年者高於工作年資1-3年者。四、學習成長、工作品質、薪資福利與工作環境等三個構面滿意度之間皆呈現中度正相關性。結論：影響醫護人員工作生活品質滿意度的因素主要有醫院是否能提供學習成長的機會、員工對於工作的自主與肯定、合理的薪資報酬，以及舒適的工作環境等。

Purposes: To analyze the satisfaction of healthcare workers at different backgrounds towards “learning and growth,” “work quality,” and “salaries, benefits, and work environment,” and to examine the differences and correlations among these dimensions. Methods: The subjects of the study were all the healthcare workers in a medical center. The survey was conducted through an online questionnaire provided by the human resources office of the medical center. Results: First, for the “learning and growth” dimension, healthcare workers showed higher satisfaction for courses on “General and administrative affairs” and “Infection control.” In terms of the “work quality” dimension, satisfaction was the highest for “Work independence.” Satisfaction toward “Hospital safety facilities” and “Overall hospital environment” were the highest for the “salaries, benefits, and work environment” dimension. Second, the mean score of satisfaction toward the “leaning and growth” dimension was the highest, while the score of “salaries, benefits, and work environment” was the lowest among the healthcare workers. Third, males had higher satisfaction toward “learning and growth” than females; subjects aged between 21 and 30 years had higher satisfaction toward “work quality” than subjects aged between 31 and 40 years. As for “salaries, benefits, and work environment,” females had higher satisfaction than males, while those with less than 1 year of seniority had higher satisfaction than those with 1 to 3 years’ seniority. Fourth, satisfaction among the three dimensions, “learning and growth,” “work quality,” and “salaries, benefits, and work environment,” showed moderate positive correlations. Conclusions: The main factors affecting the satisfaction of medical workers toward the quality of work life included the following: whether the hospitals provided learning opportunities, workers’ work independence and affirmation, reasonable salaries and benefits, and a comfortable work environment.