自信肯定的護理行政主管

The Assertive Nursing Administrator

本文旨在說明自信肯定行為對護理主管的重要，不僅能維護護理同仁的權益，更能展現護理專業的尊嚴。自信肯定行為不同於非自信肯定及攻擊性行為。自信肯定是人際溝通中的一種技巧，其展現方式必須以專業的立場與感受為主，先確定所想要的；在適當的時間和地點清楚表達自己的意見；要以具體事實來說明你所認為的問題，避免被別人錯誤的判斷或解釋；不可受制於權威，以禮貌的態度來要求自己的權利及尊嚴。

This article explains assertive behavior in nursing administrators. This is an important quality that helps safeguard the interests of nursing staff and enhances the dignity of the nursing profession. Assertive behavior differs from non-assertive behavior and aggressive behavior. It is a learned interpersonal communications skill that communicates one’s professional position and feelings, confirms one’s needs, expressess opinions clearly at the right time and place, provides appropriate facts to illustrate problems and avoid judgment errors, and politely and firmly sustains an appropriate degree of independent authority necessary to upholding the rights and dignity of nurses.