流程再造於電子化政府之應用－－以建構臺北市政府衛生局聯合稽查單管理系統為例

A Study of Process Reengineering for the e-Government-- Case study of Inspected Documents Management System in Taipei City Government Department of Health

臺北市因人口稠密，形成公共衛生稽查業務繁重、管理不易之問題，2005年元月臺北市政府衛生局完成組織修編，期望能藉由減少行政層級及行政作業電子化來提升政府效能。本研究乃期望藉由建立一套適用於政府衛生機關所需之流程再造電子化模式，來提昇公共衛生稽查作業之行政管理與業務執行之效能，以符合臺北市政府全面推動電子化政府之目標。本研究係參考Linden等學者所提出之流程再造方法，擬定出適用於聯合稽查單管理作業之模式，研究中以「擬定摘星計劃」、「檢視現有工作流程」、「尋求最佳的流程」、「一切從歸零開始」、「使用性評估」作為研究執行的步驟，並於最終完成合乎使用性之聯合稽查單管理系統(Inspected Document Management System, IDMS)之建置。本研究之成果包括：1.建立一套公共衛生的稽查作業流程再造電子化模式，將可作為公部門其他作業流程再造之參考，2.電子化有效提昇稽查作業行政管理效能，3.IDMS所提供之資料庫能進行即時統計分析，有利於作為公共衛生決策制訂與執行之參考依據。

Due to high volume population in Taipei city, sanitation inspection and administration has becoming a burden to the City Government. In January, 2005 department of Health of Taipei City Government had executed series of re-organization plans such as reduced workflow hierarchy and modernized administrative operations. Hope this is a one step forward to increase the efficiency of the City Government. This study is designed to build a working model, in process reengineering and modernization, for health department to increase the performance for inspection process and administration to meet the goal of the City Government in e-Government. Base on Russell Linden and others theories in process reengineering; this study simulated a working model to process inspected documents. Thus, this study followed 'Review Current Workflow', 'Finding Optimize flow', 'Reach Star Plan', 'start from scratch', and 'Usability evaluation' these five steps to evaluate current workflow. After the evaluation, we had built an 'Inspected Document Management System (IDMS)' which is satisfied upon finding. The yields of this study are: 1. A modernized model for Sanitation Inspection process, which can utilize and/or refer at other governmental offices for process reengineering. 2. Modernization has been proven can increase inspection process and administrative performance. 3. The Database for IDMS also can uses for real-time statistical analysis, which can use to support decision making process and/or performance indicator for sanitation bills.