組織環境對員工目標取向及數位學習成效之影響

The Influence of Intra-Organizational Environment on Employees’ Goal Orientations and e-learning Achievement

組織學習有助企業長期競爭優勢的維持與發展，惟組織學習主要透過個別成員的學習來完成。因此，對追求永續經營的企業而言，員工的學習扮演舉足輕重的角色，而數位學習（e-learning）則能協助員工不受時間與空間的限制，隨時、隨地的學習。本研究以中小企業員工的數位學習為背景，探討、推論組織內部環境（包括組織競爭心理氣氛及組織學習承諾）、員工目標取向、數位學習成效（包括學習滿意度、知識獲得、及技能提昇）的關聯，並以來自不同中小企業的218位曾使用ERP操作教學e-learning課程的企業員工為問卷調查實證對象。結構方程模式分析結果顯示，（1）組織學習承諾對員工學習目標取向呈顯著正向影響，組織競爭心理氣氛對員工證明（迴避）目標取向呈顯著正（負）向影響；（2）員工的學習、證明（迴避）目標取向對其數位學習成效呈顯著正（負）向影響；（3）與預期相反，組織競爭氣氛反而有助提昇員工的數位學習成效。最後，本研究依據實證結果分別對企業高階主管及人力資源部門提出建議。

Facing increasing competition and increased customer sophistication, learning can help the enterprises to increase competitive advantages for long-term. Therefore, how to enhance the ability of employees through training and learning is important for the business. Recently the e-learning classes are applied popularly in the enterprises. This study, with the e-learning of employees as its background, explores the relationships among intra-organizational environment (including competitive psychological climate and commitment to learning), employee’s goal orientations, and e-learning achievement. The participants were 218 employees from small and medium-sized enterprise using e-learning platform for ERP. Path analysis shows that (1)organizational commitment to learning has positive effect on employees’ learning goal orientation, competitive psychological climate has positive effect on employees’ proving goal orientation and negative effect on avoiding goal orientation; (2)both employee’s learning and proving goal orientations all have positive effects on their e-learning achievement, and avoiding goal orientation has negative influence on their e-learning achievement; (3)contrary to expectation, the results indicate that competitive psychological climate has indirect and positive influence on employees’ e-learning achievement. Finally, managerial implications are provided for human resources management and department management.