護理激勵領導

Nursing Motivation Leadership

在現今醫療中，講求的是以客為尊的服務理念，護理人員本著以病患為中心的精神，每日兢兢業業地提供照護。然而，面對日益高漲的消費者意識、健保給付及評鑑制度詭譎多變的醫療環境，護理管理者必需帶領龐大的護理同仁，有效地紓解其工作壓力並鼓舞士氣、營造一個使護理人員全心投入、滿足個人需求以及呈現最佳護理品質的工作環境，已益發困難與重要。本文整理一些激勵理論與技巧以提供護理管理者參考，如何運用激勵領導策略誘發護理人員的工作動機和士氣，讓大家在工作環境中感受到足夠的激勵因素，並從中滿足個人需求，藉而提高工作意願、工作滿意度、工作績效與品質，進而激發護理人員的工作潛能、降低離職意圖與流動率。期望本文內容能與護理管理者的領導才能相得益彰，俾使護理管理者充份發揮激勵領導魅力，創造高效能和高品質的護理服務成果。

The concept of ”patients treated as guests” is emphasized in today's medical service and patient-center nursing care. However, with rapid changes in health insurance and hospital accreditation systems as well as increasing consumer awareness, the nurse manager must both efficiently relieve the working pressure of nurses and motivate them. However, it would be an extreme challenge for nurse managers to build a team in which each member works in a self-fulfilling work environment and achieves a high quality of care. This article presents several theories and techniques that relate to motivation strategies. These strategies can serve as a guide and a reference for nurse managers to inspire teamwork and raise morale. It can be expected that increasing nurse satisfaction, performance, and care quality will decrease turnover and desertion rates. Hopefully, this article will assist nurse managers to become better leaders and to achieve success in providing efficient services and good of nursing care quality.