臨床護理危機管理－－案例解析

Crisis Management in Clinical Nursing Practice: A Case Analysis

臨床醫療環境變動性高，危機四伏，必須面對與解決。良好的危機處理和危機管理，可避免或減輕危機所引起的損失傷害以及建立組織信譽。本文以臨床護理危機管理實例，以危機發展的四階段及六M解析其發生原因及處理經過，將危機消弭於無形，化險為夷，創造雙贏之危機處理結果。藉由經驗中記取教訓，學習成長，提昇危機處理和危機管理能力。

The clinical medical environment is highly changeable. Hospital administrators must face and resolve various kinds of crisis. Effective crisis management can preempt or reduce negative impacts on an organization, as well as reduce unnecessary costs and bolster an organization's reputation. This article uses actual cases to describe crisis management with reference to four stages of crisis development and 6M models, providing instruction from experience, Educational growth, and enhanced crisis handling and crisis management skills.