急診暴力的認知及因應

Recognizing and Coping with Violence in the Emergency Department

急診室醫護人員常經歷高度的壓力，再加上必須第一線處理不同的急症病患，若家屬及病患不滿意急診單位的環境或醫護人員的服務，則醫護人員可能成為暴力侵害下的高危險群。因此，急診室醫護人員應對暴力有正確的認知及因應。本文介紹急診暴力的認知，包括有暴力的定義、發生的原因與其對醫護人員的影響，並論及急診暴力的因應，以期醫護人員對急診暴力有更進一步的認識及重視，作為預防暴力發生或降低暴力傷害之參考。

Health care providers always experience high stress in the emergency department. They are first in line in dealing with various acute and critical emergencies. Health care providers are exposed to a high risk of violence if patients and their families are dissatisfied with the environment or service of the emergency department. It is therefore important that health care providers who work in emergency departments adopt a positive attitude toward understanding, recognizing and coping with violence. This text aims to present the recognition of violence, including the definition of violence, reasons for occurrence, influence on health care providers and how to deal with the problem at hand. Accordingly, health care providers would learn how to recognize and avoid potentially violent situations and to attach importance to this issue. In this way health care providers can prevent the occurrence of violence and reduce injuries caused by violence.