大學圖書館施行生涯資訊服務之質化研究

Undergraduates' Demand on Career Information Services in University Libraries: A Qualitative Study

大學生面對畢業後升學深造或求職就業的抉擇，往往需要充分的生涯資訊。而圖書館將生涯相關資訊集中典藏，並提供相關服務，即是所謂的「生涯資訊服務」。本研究運用半結構式深度訪談法，以24位大學生為研究對象，探討其評估生涯資訊的標準、尋求生涯資訊過程中遭遇之困難、希望大學圖書館提供之生涯資訊服務內容，及對大學圖書館與校內職涯輔導單位合作提供生涯資訊服務的看法。研究結果顯示，大學生用以評估生涯資訊之標準，包括相關性、周延性、可信度、新穎性及客觀性；主要遭遇之困難則係缺乏資訊檢索技巧。受訪者希望大學圖書館提供考試相關資訊、設置生涯資訊專區等，亦建議大學圖書館可嘗試與學生職業生涯輔導單位合作提供生涯資訊服務。

Undergraduates require a wealth of career information to make occupational choices. On the other hand, libraries may collect and provide information about occupations, education, and career planning to assist people in their choice-making process. This is the so-called ＂career information service＂ of libraries. To understand undergraduates' demand on career information service in university libraries, the researchers deployed semi-structured in-depth interviews in this research. The interviewees were 24 undergraduates at National Taiwan University. Study results revealed that the interviewees judged the quality of career information by considering whether the information was relevant, completed, reliable, up-to-date, and objective. Lacking of information search skills was the major difficulties the interviewees encountered. The interviewees expected university library to provide information of tests and digital career information, as well as to set up a career information zone. Besides, the cooperation between university library and student career center was highly recommended.