醫院病人安全文化調查結果之儀表板製作

A dashboard used for displaying the results of the hospital patient safety culture survey

財團法人醫院評鑑暨醫療品質策進會（簡稱醫策會）每年蒐集各醫院病人安全文化調查的資料，僅提供下載原始資料供各醫院自行分析其調查結果。本研究設計一具儀表板，供醫院內各部門自行比較其調查結果。下載醫策會所提供某醫院病人安全文化調查資料，套入本研究微軟Excel 函數功能所設計的儀表板，各部門選定轉譯後的代碼，可以獲知：(1)各題及各構面的自己部門與全體平均、80 百分位之比較、及群組部門間成績的比較、(2) 圖示自己部門與全體或群組部門間兩兩構面座標散佈圖、(3)點二列相關係數及偏離指標，圖示各受評單位間的離群現象，(4)直方盒形圖呈現受評單位與其他單位間各構面成績落點的比較。將病安文化調查的原始數據轉換為儀表板，成為快速瞭解訊息的一項資訊模組。

The Taiwan Joint Commission on Hospital Accreditation (TJCHA) surveys hospital patient safety culture every year, but merely offers hospitals original response raw data for self-evaluation. A dashboard performance report is required to help hospital staff self-assess their results and focus on areas that need improvement. Each department was given an encrypted code, and the dashboard displayed the downloaded TJCHA data: (1) comparative scores across items and domains of the specific department, total means, and 80 percentile between and within departments, (2) a scatter plot showing the coordination of the specific department and comparing the counterparts of the overall group and the within-group dimensions, (3) the point-biserial correlation coefficient and outlier index detecting the deviations for hospital units and classifications, and (4) the item-by-item box plot presenting the dimension scores compared with others. A dashboard is an at-a-glance information module that can transform the original data of a hospital patient safety culture to make the messages easily more understandable and readable.