英文摘要 |
Purpose: Taipei Citizen Telehealth Care Service Model was the community–base innovative technology care service established for providing health education, physiological measurements monitoring, medical education and assistance, and social welfare referral. This study aims to understand the acceptance and the associated factors among the various service type (home, community and institute) in Taipei Citizen Telehealth Care Service Model. Based on the result, the services model should meet the needs of the citizens in the future. Methods: This study was a cross-section telephone survey, the purposive sampling was used. The participants who used the service over three times were selected since 2010. The 100 home-based type participates, 200 community-based participates, and 100 institution-based type participates were asked by trained telephone service staffs in 2010 May. The questionnaires were based on the technology acceptance model. There were three facets: perceived usefulness, perceived easiness, and service satisfactions. Results: There were 90% satisfactions on the perceived usefulness, perceived easiness, and service satisfactions facets among the community-based and home-based type participants. However, in the convenience of the equipment operation, the whole devices service satisfaction and the equipment dysfunction constructs, the institution-based type users had about 80% and 70% satisfactions, respectively. As for the perceived usefulness, in the constructs of perceiving to improve the life style habits, to improve the ability of healthcare knowledge, to less the worries about the physical conditions and increasing interaction between the users and physician or/ other medical personnel, the institution-based type users had about 85% satisfactions. Conclusion: The telehealth care service impacts on the patient—provider relationship and the design for special users are needed to be further explored. Establishing a decision support system for caregivers and users to provide further assistances to achieve local-based, community-based health care should be considered. |