出國民眾對機場發燒篩檢措施實施之認知、態度與滿意度研究

Study of cognition, attitude and satisfaction for Fever screening measures among Taiwanese passengers

本研究旨在了解出國民眾對機場發燒篩檢措施實施之認知、態度與滿意度。以自編結構式問卷進行資料收集，採方便抽樣的方式，以中華民國國籍之18歲以上出境旅客為樣本，共得有效問卷420份，樣本有效回收率87.14%，本研究之主要結果發現如下：一、研究對象對機場發燒篩檢措施之認知狀況良好；對機場發燒篩檢措施實施之態度正向；對機場發燒篩檢措施滿意程度為佳。二、研究對象的機場發燒篩檢措施認知與年齡呈現顯著正相關，年齡越大，認知得分越高；研究對象的機場發燒篩檢措施滿意度，與出國次數及機場發燒篩檢經驗呈顯著正相關，出國次數及機場發燒篩檢經驗越多，對機場發燒篩檢措施滿意度越高。三、研究對象機場發燒篩檢措施之「認知」與「態度」、「認知」與「滿意度」以及「態度」與「滿意度」彼此之間呈顯著正相關，顯示研究對象機場發燒篩檢措施認知越高者，態度與滿意度也越好，態度越正向其滿意度也越高。四、研究對象「背景變項」、「機場發燒篩檢措施認知」及「機場發燒篩檢措施態度」可以有效預測「機場發燒篩檢措施滿意度」，並可以解釋「機場發燒篩檢措施滿意度」總變異量的20.2%，經迴歸係數檢定發現，「在機場實際接受機場發燒篩檢措施經驗」、「機場發燒篩檢措施之認知」、「機場發燒篩檢措施之態度」為主要預測變項，其中以「機場發燒篩檢措施之態度」最具有解釋力。結果顯示，研究對象在機場實際接受機燒篩檢措施經驗次數越多，對機場發燒篩檢措施之認知越高；對機場發燒篩檢措施之態度越正向，其對機場發燒篩檢措施滿意度就越好。

The main purpose of this study was to understand the cognition, attitude and satisfaction of fever screening measures among Taiwanese passengers. The subjects of this study were passengers over 18 years of age from the Republic of China. Research method used convenience sampling, and self-edited structure questionnaires to collect data. A total of 420 questionnaires were collected. The response rate was 87.14%. The major conclusions of this study are： 1. Passengers had a good cognition of implementation for fever screening measures; their attitude towards implementation for fever screening measures were posstive,while their satisfaction of implementation for fever screening measures were good. 2. The correlation between passengers’ cognition about fever screening measures and their age was significant. Senior passengers had better results in cognition. As for passengers’ satisfaction on fever screening measures, the frequency of overseas travel and the experiences of fever screening were positively correlated It indicated that the more experiences of travelling and fever screening, the more satisfaction about fever screening measures. 3. There were significantly correlations between cognition and attitude, cognition and satisfaction, and attitude and satisfaction for the implementation of fever screening measures. It showed that when passengers’ cognition of fever screening measures were higher, their attitude and satisfaction tended to be good. So, a positive attitude among passengers could enhance their satisfaction. about fever screening measures. 4. Passengers’ background, cognition of fever screening measures and attitude toward fever screening measures could effectively predict the satisfaction of fever screening measures and explain 20.2% variation of the satisfaction of fever screening measures. By the regression coefficient test, it was found that the experiences of fever screening measures at the airport, the cognition of fever screening measures, and the attitude toward fever screening measures would be major variables. The attitude toward fever screening measures was especially explainable. The results of this study showed passengers who experienced more fever screening measures at the airport, would be equipped with higher cognition of fever screening measures. When they had a positive attitude toward fever screening measures, they were more satisfied with fever screening measures.