複雜系統之策略規劃過程：以台灣E網通為例

Strategic Planning for the Development of Complex Information Systems: A Case Study on Taiwan E-Net

伴隨著全球化、國際化、分權化、市場化以及數位公民興起等主客觀環境的變化，公部門電子化的發展策略已經成為十分重要的議題。本研究共有2個研究目的：（1）辨識出電子化專案策略規劃過程中，各利益關係人所產生的策略議題。（2）評估這些議題如何達成有效的策略方案。本研究為了暸解公部門「台灣e網通」地政資訊系統發展推行過程中重要資訊策略議題的發展與擬訂，訪談13個縣市中實際參與此系統專案規劃及開發之人員。本研究分析出最主要被關注的共同議題有7項，並根據這些議題找出及評估有效的策略方案，作為未來推動公部門電子化之動態策略規劃的參考。研究成果亦能作為公部門在開發其他電子化資訊系統規劃的方向指引，有助於降低策略規劃過程中，因利益關係人影響所造成的發展阻礙。

In the public sector, the strategic information system is the critical part of the strategic plan through which a business adapts and changes in its dealings with changing technological and globalization, and decentralization environment. The main purpose of this study is to understand how integrate each stakeholders’ demand for interest and influence for strategic information project management in the public sector. We analyzed the Taiwan E-Net which is the largest telex information service system in Taiwan and interviewed 13 participants from various counties and cities who actually participated in the project planning and development process. We identified a total of seven primary common interests among individual stakeholders' groups for the strategic information system implementation. Moreover, based on the common interests, the feasibility of each strategical plan was analyzed. Thus, the mangers need to make the strategic plan for the system as a whole, not for the individual parts. Consequently, this study showed the effective cooperation process and solutions could be identified and employed as a guideline for future strategic planning and strategic information system implementation.