郵政作業人員工作傷害之觀察

Observation on Work-related Injury among Postal Service Operators

目前全國約有 3 萬人從事郵政工作，郵政作業人員的工作負荷量大、重複動作多，且部分員工需在室外工作，對員工可能會產生安全及健康影響。本研究的目的在了解我國郵政人員的工作危害。研究對象選自北區郵政作業單位的男性員工，包括郵差 69 人、函件分發人員 24人及包裹處理人員 31人，共計 124 人。研究方法以結構式問卷進行。研究結果顯示，在最近三年內有 30.4%的郵差曾發生被狗咬的傷害，有 27.5%的郵差曾因工作發生交通意外，有 20%的郵政作業人員出現類似腕道症候群的症狀。

There are about thirty thousand employees in the postal service business in Taiwan. Postal operators, because of heavy workload, repeated motion of task and outdoor duty, may encounter work-related health and safety problems. The purpose of this study is to investigate postal operators’ work-related injury or health risks. A total of 124 workers, including 69 mail carriers, 24 mail sorters and 31 parcel process workers, was randomly selected from the post office of northern Taiwan for analysis. A constructive questionnaire was distributed to each subject to collect data. Results showed that 32% of mail carriers were bitten by dogs in the past three years, and 27.5% of mail carriers were involved in car accidents while on duty. Meanwhile, 20% of postal operators reported musculoskeletal symptoms like carpal tunnel syndrome (CTS).