以整合式職能評價e化系統模型之建構提昇企業人力資源管理的效能

「人」是企業最重要的經營資源之一，因此人力資源的質與量，將影響企業的經營績效。企業為了提昇競爭力，對員工的「職能」 愈來愈重視。然而大部份的職能評價系統大都只以單一因子來建構職能模式，因此無法提供企業整合性的人力資源管理解法，其應用性與實用性有限。過去企業在進行人力資源管理時，為探勘一個人的能力，大都利用智力測驗和傳統性向測驗來預測一個人的工作能力。但這種作法無法實質測驗出個人在職場上的工作能力，因此出現職能(Competency)一詞。台灣對於職能的定義是指完成某項工作任務或 為提高個人與組織現在及未來績效所應具備之知識、技術、態度或其他特質(Knowledge、 Skill、Ability、Other characteristics；KSAO)之能力組合。因此在本研究中，提出一個『整合式職能評價 e 化系統模型』。在本研究所提出的模型中，整合了人力資源管理與人力資源發展。透過本研究所提出的『整合式職能評價 e 化系統模型』，企業可以達到簡化與整合行政作業，並可累積與厚實人力資本，提昇企業的競爭優勢。

“Human” is the most important resource of enterprise. Therefore, the quality and quantity of human resources will affect the operating performance of the service sector. In order to enhance the competitiveness of enterprises, the competence of employees needs to be considered. However, most of the functions of the evaluation system are only a single factor to construct the functional mode, unable to provide enterprise integration of human resource management solutions. Therefore, the applicability and usefulness of the evaluation system is limited. In the past, when mining the ability of human, the traditional intelligence tests and aptitude tests are used to predict the ability of work for a person mostly. However, this approach cannot get the personal ability to work in the workplace, and therefore competency as a basis for assessing the ability to work in the workplace. The definition of competency in Taiwan means to accomplish a task or to improve individual and organizational performance should have the knowledge, skills, attitudes, or other characteristics (KSAO). In this study, an 'integrated e-evaluation system model' is proposed. In the proposed model, the human resource management and human resource development is integrated. Through the proposed “integrated e-evaluation system model”, the administrative tasks of companies can be simplified and integrated. In addition, the human capital of company can be accumulated. Therefore, the competitive of company can be improved.