探討國內中南部醫學中心導入PACS成效之研究

Accessing the PACS Benefits of Medical Centers in Middle and Southern Taiwan

隨著各產業環境競爭的加速，資訊科技對於組織技孟與技能的改善有著 非常正面的助益，醫療產業亦不例外，資訊科技的運用亦提高機構的作業效 率與降低行政作業成本，國內醫學中心大多已引進建置醫學影像儲傳系統 （Picture Archiving and Communication System； PACS ） ，用於醫學影像的處理、 儲存，並在網路上傳輸溝通。本研究乃針對國內中南部醫學中心分析其導入 PACS 後之成效。 研究結果顯示，受測醫學中心之PACS 系統品質、資訊品質、服務品質皆 與PACS 使用者之使用意願和滿意呈正相關。且PACS 之使用意願、使用者滿 意度及淨效益三者互為顯著正相關。本研究結果可提供已採用PACS 之醫院評 估其PACS 效益之參考，並作為學術界此研究議題後續研究之建議。

With the rising competition among different industries, information technology can help organizations improve their efficiency and effectiveness. The healthcare industry is no exceptional. Research shows that using information technology can raise the operating efficiency and reduce administration costs of hospitals. Most medical centers in Taiwan adopt Picture Archiving and Communication System (PACS) to process, store, and access medical image within hospitals through network. This research uses the IS success model to examine the benefits after adopting PACS in the medical center of middle and southern Taiwan. Through data analysis, the results show that the system quality, information quality, and service quality of PACS have positive effects on users usage and satisfaction of PACS. Meanwhile, users usage, satisfaction, and net benefit of using PACS are positively correlated to each other. The results of this research can be used as reference for PACS adopters to evaluate the benefits of PACS and critical factors affecting the benefits. Further acdemic researchers can also be derived from the results of this study.