醫療機構核心能力與組織績效相關性之研究

Study on the Relativity between the Competencies and Organization Effect in the Medical Institutions

本研究是探討台灣省區域級以上教學醫院之主管，誰其個人之人口統計 變項，分析醫院在核心能力與組織績效認知上之差異性；並探討醫院之核心 能力與組織績效兩者間的相關程度及其預測力，以作為醫院實務上應用及未 來擬定策略之參考。 本研究為一橫斷式研究，以結構性問卷針對台灣醫院協會人力資源委員 會成員，共26 家區域級以上教學醫院，採用郵寄問卷方式來進行普查，總計 送出520 份問卷，回收問卷共452 份，回收率為86.9% ；有效問卷共422 份， 有效回收率達8 1. 2% 。 經統計分析後，獲得以下結果： 一、核心能力構面的重要次序，依序為「前瞻能力」、「門檻能力」、「關鍵 能力」。 二、不同人口統計變項中， I 性別」對醫院核心能力構面中的「關鍵能力」 之認知有顯著差異，且男性主管的認知較女性佳。 三、核心能力與組織績技之間具有顯著正相關。 四、核心能力與組織績效兩者問具有預測力。其中： I 關鍵能力」對於「財 務構面」、「前瞻能力」對於「顧客構面」、「前瞻能力」對於「內部流 程構面」、「前瞻能力」對於「學習與成長構面」及「前瞻能力」對於 「整體組織績技」的預測力最佳。

The research is to analyze the difference between core competencies and organization effect in hospitals according to the variables of population statistics in managing staffs of district teaching hospitals and medical centers in Taiwan. Furthermore, this article also studies their relativity and prediction ability above, in order to take it as reference to cope with life situation and make strategies in the future. The study adopts the cross dimension method with the structural questionnaire focus on the managing staffs of all member hospitals, 26 district teaching hospitals and medical centers, in the human resource committee of Taiwan Hospital Association. It mailed 520 copies of questionnaires and returned 452. The returned rate is 86.9%. 422 copies are effective; the effective rate is 81.2%. After statistics analysis has the results in below: 1, the rank of core dimension order is “foreseeing competencies”, “threshold competencies”, and “key competencies”. 2, “gender” is the significant acknowledge of ” key competencies” in hospital core competencies dimension from the variable of different population statistics. Acknowledge of male is better than female. 3, the core competencies is positive related to organization effect. 4, the core ability is predictable to organization effect. “Key competencies” is best foreseeing to “finance dimension”. “Foreseeing competencies” is best forecast factor to “customer dimension”, “internal process dimension”, “learning and growth dimension”, and total organization effect”.