營造婦科病房療癒環境以提昇住院病人滿意度之行動專案

Improving Inpatient Satisfaction by Initiating Gynecological Ward Environment Enhancement Project

據文獻指出倘若空間規劃原則中加入設計元素，包含：涼亭、長椅、傢俱、雕 像、動靜態空間、植栽設計與懷舊物品、燈光與顏色的調配，即可營造出有活力的空 間規劃。本病房於2010年整修完成後病室整體呈現；長距離的廊道，相同外觀的房 門，缺少視野的房間，白色的日光燈，雖然有乾淨、明亮感，但工作人員及病人卻感 受病房氛圍太過冰冷。 因此結合工程設計師組成專案小組，利用病室長廊走道，加入路徑規劃，森林貼 圖設計，利用傢俱長椅、植物植栽的擺放提供病人冥想與紓壓空間，甚至在路徑中利 用牆面的設計，加入不同燈光顏色調和，天花板顏色的設計，懷舊主題的設計如母與 子照片，以營造出該病室的特色，目的是讓刻板印象的病室「設備」加入空間設計之 元素與巧思，使活動於這些空間的人達到療癒之功效， 在整體規劃後測量工作人員與病人對療癒環境滿意度皆比改善前上升，再由病人 開放性問卷資料得知，療癒環境對病人住院期間之情緒緊張感具有減輕焦慮之作用。

According to literatures, the space planning including the elements such as arbor, long bench, furniture, statue, combination of dynamic and static space, green plantation and nostalgia arrangement, and adequate deployment of light and color, could create a dynamic space development plan. After the Gynecology ward’s renovation in year 2010, the overall impression was the following: long hallway, unified outlook room doors, lack of outside-view rooms, whitepale fluorescent lamp. Though clean and bright, yet the indoor atmosphere was ice-cold for the staffs and patients. Therefore, in collaboration with interior design engineer of engineering department and nursing department, an action task force was created. Deploying the trails element into the long hallway, forest style wall-size sticker design, long bench furniture, and green plant deployment provide patients with space for meditation and pressure relieving. In order to improve the hospital space impression and create the healing effect, the task force adopts special space design concepts such as deploying color and light combination in wall and ceiling decoration, and mother-child photo arrangement for nostalgia design. After the implementation of space renovation, both staff and patient satisfaction regarding to healing environment are improved. Furthermore, according to open-question patient survey, the healing environment has the effect in easing anxiety for patient’s emotional tension during the hospitalization.