評鑑管理系統於新制醫院評鑑之應用－－以南部某醫學中心為例

The application of Reformed Hospital Accreditation Management System-a case study based on a medical center in southern Taiwan

新制醫院評鑑已於2007年起全面上路，所有規模醫院一體適用，醫院評鑑制度已然走向「新制醫院評鑑」之時代。為了因應評鑑之準備，達到評鑑的日常化與資訊化目的，個案醫院自2006年8月起，由該院行政管理中心與資訊室共同研擬規劃，建構「醫院評鑑資訊平台」，利用知識管理的架構，以資訊科技為基礎，有效地對組織內所產生的知識進行蒐集、儲存、傳送、整合、分析、與擴散分享，以資訊化方式進行評鑑準備工作，不僅達到有效率地整合內部各部門的知識資產，同時藉由此資訊平台，管理階層可有效地了解全院評鑑準備的進度與缺失。本研究傳述醫學中心導入評鑑系統的策略，並透過分析找出該系統過程的問題，提出建議作為醫院導入評鑑管理系統的參考。

The era of “the Reformed Hospital Accreditation” is coming since it has been implemented into the Hospital Accreditation in 2007. This new one could be applied to all-size hospitals in Taiwan. For preparing this examination in the way as daily routine and information, The Administration Center and the Medical Informatics Department of the studied hospital were to plan and set up the “Information platform of Hospital Accreditation” for managing hospitalbased knowledge by using Information Technology, from August to December, 2006. Information Technology was applied for designing this platform. Through collecting, storing, transmitting, integrating, analyzing, and sharing in the way of computerized efficiently, the knowledge assets could be integrated and shared by inter-departments. In addition, the executive officers could recognize information preparing for Hospital Accreditation in progress. This project was demoed a strategy in introducing the Knowledge Management System into a medical center. Also, through this case analysis, we found out the problems and suggested how to introduce the Knowledge Management System into an enterprise.