以病人為中心之角度探討教學醫院網站之應用

A Study of the Deployment of Website on Hospitals from the Aspect of Patient-Centeredness

隨著網際網路的發展與應用日趨普及，越來越多醫院透過網站的建置，提供民眾更便利的醫療服務與豐富的健康資訊。以病患為中心及重視病患安全是近年來國內外重要的醫院管理課題，除了可以提升醫療品質、促進醫病關係及醫院經營外，同時有助於保障病人權益。而網際網路近年來已是各行業重要的營運工具之一，在以病人為中心之醫療服務中，網站稱得上是實踐及傳遞相關資訊最佳的工具。因此本研究欲以病人為中心之角度，探討國內教學醫院網站的建置情形，參考新制醫院評鑑之內容並依研究目的加以修改設計網站評核表進行評核，藉以提供醫院網站建置之建議與參考。

With the fast development and the common use of internet, more and more hospitals have built up websites in order to provide people more convenient medical service. “Patient-centeredness” and “Patient safety”, which can not only improve health care quality and the relationship between the hospital and patients, but also contribute to the assurance of patient’s right, have become the key issues in hospital management. Website has become the essential tool for hospitals to provide the information of medical services. The purpose of this study is to figure out the deployment of websites around the teaching hospitals in Taiwan in point of patient-centeredness. The evaluation form used in this study is designed based on standards of hospital accreditation. The outcome is also used as reference and guidelines for building website in hospitals.