工作要求與工作控制的交互作用對倦怠與學習努力之影響：公平知覺之干擾角色

The Interactive Effects of Job Demand and Job Control on Burnout and Learning Efforts: The Moderating Role of Fairness Perception

本研究檢驗工作要求（時間壓力及工作負荷）、工作控制（方法自主及目標自主）以及公平知覺對員工倦怠及學習努力的影響。以148位汽車業務人員為樣本，研究結果顯示工作要求與配適的工作控制的二階交互作用負向影響倦怠，工作負荷與目標自主的交互作用正向影響學習努力。工作要求、工作控制及公平知覺的三階交互作用結果顯示，對於高公平知覺的員工，配適的工作控制有助於減緩工作要求對倦怠的正向影響以及對學習努力的負向影響，對於低公平知覺的員工則反之。作者討論本研究發現在理論以及實務上之意涵，同時對於未來的研究方向提出建議。

The study examines the relationships among job demand (time pressure and work overload), job control (method autonomy and criteria autonomy), fairness perception, burnout and learning effort. Data were provided by 148 car salespeople. The results reveal that two-way interactions of job demand and proper job control negatively related to burnout. The interaction of work overload and criteria autonomy positively related to leaning effort. The results of three-way interaction of job demand, proper job control and fairness perception reveal that for higher fairness perception employees, job control will reduce the worsening effects of job demand on burnout and the negative effects on learning effort. For lower fairness perception employees, these effects will be reversed. The author discussed the implications for theory and practice and suggestions for the further study.