英文摘要 |
The aim of this project was to improve the accuracy of AV fistula or graft punctures for nurses. Data analysis showed that the accuracy of AV fistula or graft punctures was just 58.8% to 68.6%. For nurses, AV fistula or graft puncture is a routine task. Despite the implementation of quality control management monitoring, standardization of AV fistula or grafts puncturing instrument management protocols and continuing education for nurses, the accuracy of AV fistula or graft punctures was still only 87.9%. We used root cause analysis and a decision-making matrix to identify the most urgent problems. The four main problems requiring improvement were the improper disinfection procedures before AV fistula or graft puncture; improper record keeping; failure to confirm AV fistula or graft function; and hand hygiene before making the puncture. The Plan-Do-Check-Act (PDCA) cycle was applied and multiple intervention strategies implemented, including provision of sufficient handwashing facilities, quality audits on AV fistula or graft puncturing technique, quality audits on hand-washing facilities, including the quality audit results into a honor roll and personal performance reviews, and promoting an active nursing care model. The average accuracy rate was increased from 59.4% in August 2007 to 100% by May, 2009. |