大學學生事務人員是組織的好戰士或是好演員？－探討正向領導、信任對組織公民行為之影響

Good Soldiers or Good Actors of the Organization for Student Affairs Staff of College?- Exploring the Impact of Positive Leadership%2C Trust on Organizational Citizenship Behavior

本研究旨在了解正向領導、信任對組織公民行為之影響關係。研究者採用問卷調 查法，研究對象為南部大學校院學務人員，有效樣本共有285 名。問卷調查所得實 證資料，透過結構方程模式進行資料處理，研究結果顯示：正向領導對組織公民行為 不具顯著的影響；正向領導對信任具有顯著的正向影響；信任對組織公民行為具有顯 著的正向影響；信任對正向領導與組織公民行為的影響，具有完全的中介效果。最後， 根據研究發現，提出若干建議供相關單位參考，以及針對未來研究提出建議。

This paper was to explore the impact of positive leadership， trust on organizational citizenship behavior. The study method used in this study is a survey. The participants included 285 student affairs clerks from the southern university in Taiwan. The empirical results using structural equation modeling(SEM) indicate (a) the perceptions of positive leadership for student affairs staff have not significant impact on organizational citizenship behavior; (b) the perceptions of positive leadership for student affairs staff have a positively significant impact on trust; (c) the perceptions of trust for student affairs staff have a positively significant impact on organizational citizenship behavior. (d) the trust between positive leadership and organizational citizenship behavior has a positively significant mediating effects. Finally， based on these research findings， some discussions and recommendations for theory and practice on student affairs and future relational study would be given.