比較護理人員表現與病人感受關懷行為之差異性

Comparison of Patient’ and Nurses’ perception of Caring Behaviors

關懷行為提供人性化與整體性的護理並同時為治療行為。本研究探討南部某教學醫院護理人員及病人對關懷行為的感受之差異。採橫斷式相關性之方法，以 南部某教學醫院護理人員及病患為收案對象，工具是結構性問卷，包括基本資料及關懷行為量表，以SPSS 13.0版進行描述性及推論性統計資料分析。結果發現：病人感受「時常」之關懷，護理人員表現「有時」之關懷，病人感受顯著高於護理人員的表現。十大關懷行為中病人多為「幫助病人渡過疾病不平順的過程」，護理人員則多為「幫助病人渡過疾病不平順的過程」及「了解病人需求」。研究結果建議護理行政者對護理人員在關懷病人表現予肯定鼓勵，並由護理品質部門制定符合病人需要關懷照護行為指標，落實護理人員與病人對關懷行為看法的一致性。

Caring behaviors provide humanistic and integrated nursing and treatment at the same time. This study probed the differences between nurses’ performances and patients’ feeling about caring behaviors. The cases in this cross-sectional study were the nurses and the patients at a teaching hospital in southern Taiwan. A constructional questionnaire was used as the instrument that included basic information and caring behavior scale. SPSS 13.0 with descriptive statistics and inferential statistics were utilized to test the research hypotheses. Results were as follows: Patients thought that nurses’ caring to patents reached the level of often, as nurses reported that their caring was at sometimes level. Questionnaire showed that most patients chose “helping the patients through the trajectory of illness.” On the other hand, most nurses chose “knowing the patient” and “helping the patients through the trajectory of illness.” The results suggest that nurse administrators can positively encourage nurses on the caring of patients. Besides, the authorities can develop indicators showing the patients’ needs on caring behaviors to reach a consistent perception on caring behaviors between nurses and patients.