組織內衝突與衝突管理研究之回顧與前瞻

Conflict in Organizations and Conflict Management: A Critical Review

本文檢討了西方與台灣過去二十年來有關組織內衝突的研究。整體而言，西方的組織內衝突文獻非常豐富，大多聚焦於對偶層次上，探討組織內衝突原因、衝突類型、衝突過程及衝突解決等重要議題。與西方相較之下，台灣的研究數量仍然不多，而且品質平平。不過，已有少數研究者進行華人文化與衝突的本土化探討。除此之外，本文亦指出西方組織內衝突的重要研究方向，包括衝突的正面效果、衝突的情緒感受、衝突的動態性、衝突的網絡分析、及衝突的跨文化比較等，並討論了華人文化中的尊尊與親親法則對組織內衝突的影響。

This paper reviews literature in the West and Taiwan regarding conflict within organizations in the past two decades. In general, Western researchers focused more on dyadic level issues such as conflict sources, conflict types, conflict processes, and conflict resolutions. However, indigenous studies on organizational conflict in the Chinese context have started in Taiwan recently. This paper also pointes out the main research directions of western studies and discusses implications of the Chinese culture on conflict in organizations.