慈誠懿德會功能的滿意度研究

Study of Satisfaction Levels with the Functions of the Tzu Cheng

慈濟大學的「慈誠懿德會」是一種具有獨特輔導功能的輔導組織。本研究以學生與慈懿爸媽為調查對象。目的在探討樣本對「慈誠懿德會」功能的滿意程度。本研究採橫斷性調查法，以自擬之「滿意度問卷量表」為工具。有效問卷學生1,238份，慈懿爸媽219份。採用SPSS for Windows 10.0軟體進行統計分析。本研究結果（1）生活輔導（2）互動關係（3）制度與人文關懷等三項功能，學生的整體平均滿意度均低於慈懿爸媽。顯示從施與受者樣本的不同角度，量測其對同一制度功能的滿意程度時，所得結果是有顯著性差異存在。故藉由研究結果，提供業務單位改進參考，以維持「慈誠懿德會」最佳可能的人文輔導功能。

The Tzu Cheng/Yi Te Association at Tzu Chi University has a unique guidance function. This study surveyed students and Tzu Cheng/Yi Te 'mothers' and 'fathers' in order to explore their levels of satisfaction with the functions of the Association. A cross-sectional survey method, which involved scaled questions on levels of satisfaction drafted by the author, was adopted for the study. There were 1,238 valid questionnaires from students and 219 from 'mothers' and 'fathers'. SPSS for Windows 10.0 was used to conduct the statistical analysis. Results showed that in terms of life guidance, interaction and humanistic care, the average overall level of the students' satisfaction was lower than that of the 'mothers' and 'fathers'. When both sample groups' satisfaction levels with the same institutional functions were measured, the results showed clear discrepancies in their different perspectives. The results of the study thus offer the institution some references for improvement so it can retain the best aspects of its humanistic guidance function.