升遷機會、社會支持、工作滿意度與留任意願之相關性研究

Investigation of the Relationship between Possibilities of Promotion, Social Support, Job Satisfaction and Intention to Stay of Nurses

近年來護理人員留任問題為各院所面臨的一大挑戰，因此本研究為探討升遷機會、社會支持、工作滿意度與留任意願之相關性研究。採橫斷性研究調查及機率選樣中之分層隨機選樣進行，研究工具包括：升遷機會、社會支持、工作滿意度與留任意願量表。於94年3月4日至94年3月15日針對東部某教學醫院護理人員實施結構式問卷調查，共收集有效樣本257位，研究結果發現：（1）護理人員個人屬性不同其工作滿意度與留任意願有顯著差異（2）升遷機會、社會支持與工作滿意度及留任意願呈顯著正相關（p<.05）。期許本篇研究可作為護理管理者未來發展留任策略之參考，進而謀求護理人力之穩定性，以提升組織效能與護理品質，降低醫院經營成本以創造更高利潤。

A shortage of nursing staff is one of the most common problems in every hospital. The purpose of this study was to investigate correlations between possibilities of promotion, social support, job satisfaction and intention to stay working at a teaching hospital. The study used a crosssectional and stratified random sampling approach. A questionnaire, which included questions regarding possibilities of promotion, social support, job satisfaction and intention to stay, was given to 257 nurses in a teaching hospital in Hualien between 4th and 15th March 2004. Results showed (1) significant differences between job satisfaction and intention to stay with various demographic factors; (2) significant correlations between possibilities of promotion, social support, job satisfaction and intention to stay. Nursing administrators should give attention to these results and develop relevant strategies for retaining nursing staff and stabilizing the nursing workforce. It may then be possible to improve quality of care and decrease hospital costs.