組織的多重真實性：一個組織諮詢案例的敘事性反思

Organizational Multiple Realities: Narrative Reflections in an Organizational Consultation Case

本研究以一組織個案之諮詢歷程為起點，即SE學院之「組織變革專案」。專案過程首先對所有高階主管進行個別訪談，以瞭解個案問題，結果發現不同組織成員對組織問題有著很不同的故事，當時顧問努力釐清，企圖拼湊問題真相。專案結束後，本研究形成反思團隊進行「個案學習歷史回顧」，發現可以組織問題形成三種版本（觀點）的故事，包含：（1）多頭馬車；（2）SE巨塔；（3）無法發揮戰力的夢幻球隊。而且不同組織問題的故事版本將導向不同介入方法，這些發現使研究者重回根本的典範問題作思考。進入後現代轉向的關鍵點，包括從個體理性轉為社群理性；從實證典範轉為社會建構論；從語言再現轉為語言行動論；從主流中心轉為脈絡主義等，研究者發現組織多重真實性是自然的現象。進一步再反思相關議題，諸如如何探究組織多重真實性；及具有組織多重真實性相關知識，對不同組織人員作用為何。最後，研究者追蹤了SE學院九年後的組織發展狀態，並以此九年後的故事進行第二層反思。綜合而言，本研究藉由一個具體的組織諮詢案例，深入反思組織多重真實性的相關議題，而且本研究也展示了如何透過組織故事的多重建構，進行對組織的反思學習以及知識累積。

The present study starts from the consultation processes of an organization case (the “Organizational Change Project” in the SE college). First, all high-level managers were individually interviewed, with the purpose of exploring the problems of the organization. Results showed that different members reported different stories regarding the problems of the organization, and the consultant tried hard to clarify the truth. After the project was completed, a reflection team was organized to review the development of the case study; the following 3 versions (perspectives) of stories were identified: 1) hydra-headedness, 2) SE high tower, and 3) a fantasy team that could not compete. The different versions of the story regarding the problems of the organization would lead to different interventions, and the results led the researcher to think about the fundamental paradigm issues. At the critical turning points of post-modernism, that is, from individual to community rationality, from empirical to social-constructive paradigm, from language representation to language action, from main-stream centered to contextism…etc., the researcher found out that multiple realities exist in an organization is a natural phenomenon. Furthermore, the researcher reflected upon how to explore the multiple realities in the organization, and how they affect different members. At the end, the researcher traced the organizational development status of the SE college for 9 years, and reflected upon it. To sum up, by exploring a concrete organizational consultation case, this study reflects on the multiple reality issues in the organization. It also demonstrates reflective learning and knowledge accumulation in the organization by multiple constructions of organizational stories.