情感設計應用在減緩兒童診療焦慮與疼痛之研究

A Study on the Application of Emotional Design on the Anxiety and Pain Alleviation in Pediatric Outpatients

兒童接受診療時，在面對陌生環境與醫療人員常會產生恐懼與焦慮的現象；所以，從情感設計的觀點，設計多款的玩具化診療器，探討其減緩兒童診療焦慮與疼痛為本研究的目的。本研究進行文獻分析，歸納玩具化診療器具之情感設計模式，及兒科診療器具玩具化設計原則，並應用在實際門診之實驗以營造類似角色扮演的互動遊戲效果，共進行40 位3-8 歲兒童門診實驗，實驗組採情感設計之玩具化診療器具（不需預先訓練）與控制組採傳統式診療器具；本研究評估兒童診療焦慮、疼痛，並進行相關統計分析（描述統計、相關性分析、多變量變異數分析）。研究結果顯示實驗組之診療焦慮顯著低於控制組，而兒童診療疼痛的分析中，實驗組與控制組則無顯著差異。本研究之情感設計概念對減緩兒童門診焦慮具成效，期能提供創新兒童醫療產業之設計參考。

When children see doctors, it is very common for them to experience fear and anxiety due to the unfamiliar environment and health-care workers. Therefore, designing a variety of toy clinic apparatuses from the viewpoint of emotional design, and applying on the anxiety and pain alleviation in pediatric outpatients are the purpose of this study. In this case, the study conducts a literature review to conclude the emotional design model of toy clinic apparatus and its design rules. In addition, in order to understand the effects of the emotional design strategy, this study conducts an experiment on 40 children, aged from three to eight, in pediatric outpatients. These children are divided into the experimental group and the control group; the former were given emotionally designed toy therapeutic goods (without pre-training), while the latter were given traditional ones. The study shall assess children's anxiety and pain, and then process the correlation analysis (descriptive statistics, correlation, MANOVA). According to the study results, it is suggested that children in the experimental group experience less hospital anxiety than those in the control group. As for the analysis of hospital pain, there is no significant difference between children in the experimental group and those in the control group. Since this emotional design concept works well on the anxiety alleviation in pediatric outpatients, it is hoped that the study can serve as a reference for designing innovative child health-care products.