住宅社區管理維護服務品質、滿意度與不動產價值關係之研究

A Study of the Correlation among Community Management Services, Residents’ Satisfaction towards the Services and Property Values

社區管理維護的服務是為減緩公寓大廈共用部分的折舊，維持其使用的效能和品質，對於不動產價值應有正面的助益。本研究認為管理維護可以維持居住環境品質，為所有權人控制或提升住宅的價值。本研究以線性結構關係模式探討集合住宅管理維護維護服務的投入、管理維護滿意度與不動產價值的關係。實證結果說明社區管理維護滿意度對住宅價值有正向顯著的影響，社區管理維護品質為所有權人所能控制之影響不動產價值的因素之一，所有權人可以透過社區集體的力量操控管理服務的品質。本研究的政策意涵鼓勵集合住宅社區的居民多關心自身的社區，提升管理維護品質的滿意度，不僅可以提升居住品質，更可以兼顧住宅所有權人維護自身財產權，對於不動產價值有正向的影響。

This study explored the correlation among community management services, residents' satisfaction towards the services and property values based on the Linear Structural Relation mode. The results of this study revealed that the house prices in well-managed communities were higher than those in the poorly-managed communities. Also, residents' satisfaction with the positive reflection of the management/maintenance services on the house prices suggesting that house owners should much more concern about their community because their efforsts in enhancing the community service quality not only relates to their residential quality but also controls and determines their house prices.