英文摘要 |
In the massive of the websites, the news websites have to faces the challenge of other alike websites. For the managers of those news websites, the most important thing is to build its own particular brand image in such highly coessential and competitive situation and take it for the advantage of the news websites. In order to satisfy customers, the media need to promote the service quality of the website. And therefore the users of the website will constantly come to visit it. The purpose of this study is to investigate the relationship of the website service quality, brand image and customer satisfaction, to evaluate the image and service quality of the news websites. The main findings of this research showed that: 1. In the service quality of the news websites, the fulfillment has the positive influence for the brand image after they use the news website. The efficiency, system availability, privacy have no direct influence for the brand image of the news website. 2. The efficiency and system availability have the direct influence for the customer satisfaction of the news website. The users of the news website are likely to pay less attention to the fulfillment and privacy. 3. The brand image of the news websites has influence to the customer satisfaction. |