英文摘要 |
Building transaction and long-term relationships with customers is very important for a shopping website. Besides, the website's trustworthiness is the key to successfully building customer relationship. A trustworthy website allows customers to shop with safety along within their buying life cycle. Therefore, the paper attempts to delve into the structure of website trustworthiness and identifies its critical components by reviewing the literature and measuring web users' attitudes, as well as consulting professionals in the information Society. The result of this study shows that the website trustworthiness consists of three dimensions: ability, integrity, and relation. These dimensions can be further divided into 13 factors, and a total of 53 detailed items. Moreover, the study also identifies the importance rank of 13 factors as well as the 53 detailed items. The major contribution of this paper is to provide a website operator the direction toward creating its trusted environment and also helps a party evaluating a website's trustworthiness level. |