工作滿足構成內涵在組織與個人特性間之差異分析

The Differentiation of Job Satisfaction Components among Organizational and Demographic Characteristics

有關工作滿足的研究雖多，但甚少探討個別工作因素滿足對於總體工作滿足之影響，以及在不同情境下，各工作因素重要性之變化。本研究針對國內3,037位不同行業員工之調查研究發現：各工作因素滿足均對總體工作滿足有正向且顯著之影響，其中激勵因素項目之影響力相對大於保健因素之項目。另外，本研究亦發現不同組織特性（組織規模、行業屬性）及不同人口特徵（性別、年齡、教育程度、職位及收入水準）之員工組群，其各工作因素對總體工作滿足之影響有所差異，管理工作者如能依各該特性之組織或員工採取適當之干預策略，對員工總體工作滿意度之提昇效果將會更大，且資源的運用將會更有效率。

The researches on job satisfaction are numerous, however, few of them ever discussed the relative influence of each job satisfaction items on the whole job satisfaction. In addition, seldom of them ever examined the change of its relative influence under different situations. This study surveyed 3,037 workers in Taiwan. Finding shows that then ten job-related items satisfaction all have significant and positive effect on the whole job satisfaction. The relative influence of items belong to motivation factor is stronger than that of items belong to hygienic factor. Furthermore, this research also finds the relative importance of individual job items on the whole job satisfaction changed when the situations of organizational size, trade sector, gender, age, and educational level are different. This implies that the management should adopt appropriate intervention strategies under different situations, and then the worker's job satisfaction can be maximized.