英文摘要 |
Previous research on organizational citizenship behavior (OCB) has focused on the employees of private organizations. We argue that OCB is also important in the public sector. In this study, we surveyed 622 public servants from 43 national taxation offices and applied hierarchical linear modeling to investigate the interrelationships among public servants’ personality traits, organizational commitment and OCB. We also explored the moderating effect of a transformational leadership style on organizational commitment. The results showed positive relationships among internal locus of control, organizational commitment, and OCB. Further, we found that a transformational leadership style strengthens the positive relationships between the civil servants’ personality traits and their organizational commitment levels. Based on these results, we recommend that the public sector hire candidates who have a high internal locus of control and promote those leaders within their organizations who exhibit a transformational leadership style. We predict this will improve levels of subordinate organizational commitment and reinforce organizational citizenship behavior. |