解構網絡能耐與服務創新績效之關係

Decompose the Relationship of Network Competence and Service Innovation Performance

網絡能耐有助於企業獲取創新有關的資源與知識，對創新績效有重要的影響。過去的研究將網絡能耐企業層次的任務及個人層次的資格結合，無法深入瞭解網絡能耐如何影響創新績效。本研究以服務創新為脈絡，經實證分析發現，網絡能耐與服務創新績效有正向關係，其中企業層次的網絡管理任務（管理企業網絡所必須執行的任務）對服務創新長期績效有顯著的影響，而個人層次的網絡管理資格（執行任務所必備的資格）對服務創新短期績效有顯著的影響。最後，本文根據研究結果提出理論與管理意涵，並說明未來研究建議。

Network competence helpful to access the resources and knowledge related to innovation for firm, have significant contribution to performance of innovation. Unfortunately, past researches combine the network management tasks that refer to the firm's level and network management qualifications that refer to individual level, mitigate understanding how network competence help to innovation. The study verifies the positive relationship between network competence and innovation performance in the context of service innovation. Moreover, we find the network management tasks, necessary tasks to manage network, have significant contribution to long-term performance of service innovation and the network management qualifications, necessary qualifications to executive the tasks, have significant contribution to short-term performance of service innovation. Furthermore, the study discusses the theoretical and managerial implications and the future research directions.