英文摘要 |
A decision model using analytic hierarchy process (AHP) often assumes the independence among alternatives or criteria without considering the interdependence property. It could become inadequate in the measurement of actual performance in the decision process. In order to reduce the decision gap, this paper focus on the relationships when the independence among different elements of a system assumption is violated and takes into account the degree of the interdependence among them. The fuzzy analytic network process approach with agile theory is developed to apply in analyzing the new service development in the wholesale center. The fuzzy analytic network process could not only offer a hierarchy framework more efficiency and accuracy but also improve human judgment on the importance of requirements involving imprecise and vague. The proposed methodology has proved useful for comparing the importance among the determinants of agile for new service development in decision maker’s perceptions, including agile cost, time, robustness and scope. |