英文摘要 |
The purpose of this study is to investigate the relationships among intellectual capital (IC) components, value creation and firm performance. Complementarity is a central characteristic of IC. Besides, academics have traditionally been very interested in how IC reflects on the performance of firms. It appears to be worthwhile to investigate into the multiplicative effects and interdependencies of IC items. I propose that there exists positive relationships between sub-constructs of IC, value creation and firm performance regardless on industries. Based on survey data collected from CEOs of 211 Taiwanese companies, this study examines the links between three forms of IC, value creation and firm performance using regression analysis and structural equation model analysis. The empirical results indicate that there exists significant positive linkages between IC components, value creation and firm performance. Specifically, IC exhibits indirect effects on performance through the value creation of increased benefits. Benefits-increasing value creation acts as an important mediator between intellectual capital and firm performance. Additionally, the regression results show that the combination of human capital, organizational capital and customer relational capital will explain additional variance in value creation to that explained by individual IC components. This result supports the argument that it is the leveraging of these three components that allow an organization to create and sustain a competitive advantage. This study can help both academics and practitioners more readily understand the components of intellectual capital and provide insight into developing and increasing IC within an organization. |