英文摘要 |
It is most challenging for an online community vendor to make his/her community stand out among various topical communities on the Internet and successfully earn the community members' trust and loyalty. Due to abundant information and information asymmetry, Internet users hardly know how to choose among various online communities under high uncertainty. This study thus proposes two signals-information value and subjective norm and investigates the effect of these two signals on online community trust formation from the perspective of signal theory. We also employ elaboration likelihood model to define information value and subjective norm as central cue and peripheral cue respectively. The market maven and trait anxiety are employed as moderators to explore whether the Internet users with different characteristics form their trust toward online community through different routes from the perspective of elaboration likelihood model. In addition, the study also explores whether product involvement mod erates the relationship between online trust and loyalty toward the community. This study collected data through questionnaire design held in several universities in southern Taiwan. Analyses are based on data collected from 329 respondents who have browsed "MobileOl.com". Results show that the members with "Higher Market Maven" mainly establish their trust toward online community through central cues. On the other hand, the members with "Lower Market Maven" mainly establish their trust toward online community through peripheral cues. Members with "Higher Trait Anxiety" mainly use "peripheral cues" to establish their trust toward online community, and members with "Lower Trait Anxiety" simultaneously use both "central cues" and "peripheral cues" to establish their trust toward online community. However, product involvement does not significantly moderate the relationship between online trust and loyalty toward online community. These findings and their theoretical and practical implications are also addressed. |