英文摘要 |
As multiple channel purchasing has been accepted by consumers, it showed the trend that consumers may shopping from these channels (e.g., catalog, mail-order, TV shopping, on-line shopping, etc.). In this context, it needs to be addressed by researchers and practitioners to examine the relationships among ”perceived quality”, ”customer satisfaction”, and ”customer loyalty”, and the moderating effect of the types of channel on them. Data collected from the experienced pre-purchasing consumers to examine the relationships. The results showed that perceived quality had a significant positive effect on customer satisfaction, in turn, customer satisfaction was also found to has a positive impact on customer loyalty which demonstrating a mediator role between perceived quality and customer loyalty. Furthermore, our study also found that the various types of channel didn't play a moderator role between perceived quality and customer satisfaction. |