團隊多元性及團隊衝突對團隊績效的影響

The Impact of Team Diversity and Team Conflict on Team Performance

全球化浪潮，企業工作團隊的組成趨向多元性，團隊多元性對團隊績效的影響有正反兩面，可增加團隊創造力、促進意見交流；也可造成團隊的衝突，使績效降低。本研究從團隊績效出發，探討團隊多元性對團隊衝突及績效的影響，並研究團隊信任對團隊衝突與績效間的調節效果。以問卷調查法收集資料，共計60個團隊的有效樣本，結果發現：(1) 團隊多元性對任務衝突及關係衝突皆有顯著正向的影響，其中職位／職等對任務衝突的影響及教育背景對關係衝突的影響最大。(2) 任務及關係衝突皆會降低團隊績效，且中介團隊多元性與團隊績效間的關係。(3) 團隊信任對關係衝突與團隊績效間具調節效果，即團隊信任能顯著降低關係衝突對團隊績效的負面影響。

Globalization brings about business work team diversity. Some studies linked diversity to favorable performance whereas others showed that team diversity diminishes team performance. To fully capture the complex relationship between team diversity and performance, we examined the intervening role of conflict between team diversity and performance and if trust moderates the relationship between team conflict and performance. The model was tested with a sample of 60 teams. Results included: (1) team diversity has a significant positive associations with task conflict and relationship conflict. Specifically, positional diversity has more impact on task conflict, and education diversity has on relationship conflict. (2) Team conflict is a mediating factor between team diversity and performance. Task and relationship conflict are both detrimental to team performance. (3) Trust is a moderator between relationship conflict and performance. The association between relationship conflict and performance becomes weaker in groups with high trust.