英文摘要 |
The author provides a framework for characterizing and better understanding the profile of consumer experience form with brands. The authors cross-validate the underlying conceptual model by studying online shopper samples in a two-country-Taiwan (N358) and Japan (N=186), comparative survey that investigates two retail brand-on-line retail brand and off- line retail brand. The results support bipartite view of consumer experience evaluations along brand trust and meaningful brand experience dimensions. Moreover. (1) the author finds that the off-line retail brand has been successful transferred trust to c-commerce environment, and on-line retail brand has well brand image of talking point and fashion. (2) Brand trust and meaningful brand experience are successful creating value and loyalty. (3) Value completely mediates the effect of consumer experience on trust in the E-retailing context and partiality mediates the effect of consumer experience of Taiwanese on loyalty. In addition, (4) usefulness and enjoyment/ease of use online shopping motivations were found to be important moderator of value on loyalty. And (5) the length of time an individual spends at a web site is related to his/her attitudes towards the site. For example, individuals spend 2-3 hours than less an hour ones at web sites will have more positive attitudes |