e化供應鏈管理之績效指標探討

A Study on the Performance Indicators of e-Supply Chain Management

由於產業競爭結構改變，e 化供應鏈（SCM）已逐漸成為資訊業的核心競爭策略，以期資訊流、物流順暢無礙，資訊即時共享；尤其是e化整合的供應鏈體系，更是資訊業品牌廠商與代工廠商努力推動的目標。但是e化SCM的推動，涉及不同的獨立營利企業個體，供應鏈體系所有相關成員是否有「利害與共、共存共榮」的共識，將影響e化SCM推動的驅動力與成效。因此，廠商在推動e化SCM時，除了以自身利益考量之外，也必須站在上游供應商的立場來思考，才能激勵供應鏈體系相關成員投入配合推動。而效益的評估始於正確評估指標的建立，因此本文目的在於以中心工廠的立場與上游供應商的立場，探討評估e化供應鏈績效的指標。本文從企業競爭觀點，就與e化具體相關之競爭準則：成本、品質、時間、彈性、與服務等構面，擬議評估e化供應鏈管理之績效指標，以供政府與業界推動e化SCM體系的參考。

Due to structural changes stemming from industrial competition, e-SCM (supply chain management) has become a core competitive strategy in the hope that the flows of material and information can be synchronized and information can be shared among the supply chain members in time by managing the supply chain as a single entity. More specifically, an integrated e-SCM system is the objective of joint efforts by members along supply chain in the information industry. However, the implementation of e-SCM involves different business firms which operate independently. Whether the members along the supply chain have the consciousness of mutual benefit and mutual dependence or not will affect the motivation and performance of e-SCM implementation. To expect the members of the supply chain to make commitment to the implementation of SCM, manufacturers should also consider the benefit of their supplier while pursuing their own benefit in implementing e-SCM. Moreover, the performance appraisal of SCM implementation must begin with the identification of performance indicators；therefore, the purpose of this study is to explore the performance indicators of e-SCM from both buyers’ and customers’ viewpoints. In order to provide suggestions to the government and firms in implementing e-SCM, this study tried to identify a set of performance indicators for evaluating e -SCM which are related to the business competitive criteria of cost, quality, time, and flexibility.